Paypoint’s credit to energy customers

Below is a recent press release from PayPoint regarding a new service they are offering the UK’s leading energy suppliers

i-movo is delighted to be working with PayPoint to provide the secure digital voucher service to support these schemes.

This latest innovation by PayPoint is testament to the flexibility and robustness of the i-movo platform while adding direct mail to the SMS, mobile internet, email and payment card methods of voucher distribution pioneered by us.

Press Release

Three major UK Energy suppliers are using PayPoint’s 22,000 outlets to provide credits, rebates or cash payments to their customers across the UK, helping them to improve the quality of their services to Prepayment customers.

Up to 700,000 customers of British Gas, E.ON and EDF Energy have already begun to receive letters from their energy supplier with a barcode and instructions to visit their local PayPoint to receive their cash payments of up to £16.

Following its successful campaign earlier this year when eligible E.ON customers were able to claim free electricity credits at PayPoint outlets, E.ON has extended the service by inviting customers to claim cash back at PayPoint by February 2011. They can choose to receive it in cash or as a credit to their prepayment key or powercard.

Eligible British Gas customers have until 31 January 2011 to claim a dual fuel rebate in cash, while EDF Energy is reimbursing a limited number of its prepayment customers via Paypoint, to be claimed by 30 November 2010, to fulfil its obligation and help the supplier provide quality customer service.

PayPoint retailers will receive commission for every transaction as well as further commission if the customer charges their key or card. Cash paid out will be refunded to the retailer’s bank account after three working days.

“This is the first time that our retailers’ customers have been able to receive supplier credits, repayments or cash payments at PayPoint,” said Mike Igoe, Retail Strategy Director at PayPoint. “Previously, they’ve had to collect them elsewhere at times and locations that weren’t always convenient for them. Every PayPoint retailer should benefit from this initiative.

“At PayPoint, we are always looking for new ways to boost our retailers’ incomes, whether that be the introduction of new payment schemes or, in this case, payment arrangements that not only attract new customers but also help to reduce the cost of banking. Hopefully, many of the new customers who previously had to go elsewhere to collect their credits will see how much more convenient it is to pay their bills at the shop, with longer opening hours, seven day opening and no queues!”

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